FAQ

Sure! Simply open a ticket with support and we can upgrade your plan at any time to a higher package. If you require a custom plan, please contact our sales：[email protected]  Please remember to backup your data before the upgrade because you will have to use Solusvm Control Panel to rebuild your VPS after the upgrade.

You can change your OS via SolusVM Control Panel. Currently, we're offering Centos, Ubuntu and Debian OS.

The answer is No.  Unfortunately, we do not offer any refunds currently.

The answer is No. You will need Linux knowledge to manage your VPS by yourself. We don't provide any managing service to your VPS.

Currently, we do not provide any data backup service. If there is any change in the future, we will announce it on our website.

Currently, we don't offer any Windows based VPS. When we're ready, we will offer Windows based VPS by utilizing Haper-V technology.

Ten days before the due date, we will send you an email to remind you to pay for your next month's bill. You can also login to our Billing system and click "My Email" link to view these emails. If you still don't pay the bill after the due date, the system will automatically suspend your VPS service. And, after 7 days, the system will terminate your VPS service.

yum -y update
yum -y install gcc gcc-c++ autoconf automake libtool libevent libevent-devel gmp gmp-devel
yum -y install gd gd-devel freetype freetype-devel fontconfig fontconfig-devel libjpeg libjpeg-devel zlib zlib-devel pcre pcre-devel
yum -y install ncurses ncurses-devel libmcrypt mhash

yum -y install mysql mysql-server mysql-devel
yum -y install httpd httpd-devel
yum -y install php53*

Start apache server:
/etc/init.d/httpd restart
Start mysql server:
/etc/init.d/mysqld restart
Create a PHP testing file:
vi /var/www/html/info.php
Add following lines of code:
<?php
phpinfo();
?>

You can access this URL http://your_vps_ip/info.php to find out the LAMP configuration information on your VPS.

Set VPS startup options:
chkconfig httpd on
chkconfig mysqld on

PS: You can change following config files for mysql, apache and PHP.
1. mysql config file:
# ls -l /etc/my.cnf
-rw-r--r-- 1 root root 441 Nov  4 02:53 /etc/my.cnf
#

2. apache config file:
# ls -l /etc/httpd/
total 8
drwxr-xr-x 2 root root 4096 Jan 11 07:06 conf
drwxr-xr-x 2 root root 4096 Jan 11 07:03 conf.d
lrwxrwxrwx 1 root root   19 Jan 11 06:53 logs -> ../../var/log/httpd
lrwxrwxrwx 1 root root   27 Jan 11 06:53 modules -> ../../usr/lib/httpd/modules
lrwxrwxrwx 1 root root   13 Jan 11 06:53 run -> ../../var/run
#

3. PHP config file:
# ls -l /etc/php.ini
-rw-r--r-- 1 root root 45079 Nov 30 00:53 /etc/php.ini

Note: You need to turn off selinux before you start the installation. You can find how to turn off selinux in previous FAQs.
 
yum -y update
 
yum -y install gcc gcc-c++ autoconf automake libtool libevent libevent-devel gmp gmp-devel
rpm -qa|grep ppp
 
You might see following text displayed:
 
rp-pppoe-3.5-32.1
 
ppp-2.4.4-2.el5
If you see ppp-2.4.4-2.el5, that means ppp is already installed. You can move to install pptpd. If you don't see this line, you can use yum to install ppp.
 
yum install ppp*
Next, you should download pptpd rpm file:
 
32bit
 
wget http://acelnmp.googlecode.com/files/pptpd-1.3.4-1.rhel5.1.i386.rpm
 
64bit
 
wget http://acelnmp.googlecode.com/files/pptpd-1.3.4-1.rhel5.1.x86_64.rpm
We use 32bit rpm file for demo purpose:
 
rpm -ivh pptpd-1.3.4-1.rhel5.1.i386.rpm
 
After the installation, you will find a new file, pptpd.conf, under /etc folder.
Modify /etc/pptpd.conf:
 
Add '#' character in front of 'logwtmp' line. Looks like:
 
#logwtmp
 
At the end of the config file, add:
 
localip 192.168.101.1
 
remoteip 192.168.101.2-102
 
Save and exit
 
Next, change /etc/ppp/options.pptpd:
 
Change ms-dns to Google's DNS: 8.8.8.8 and 4.2.2.1, remove the leading '#' character, save and exit.
 
Next, you need to change /etc/ppp/chap-secrets file
 
At the end of the file, add:
 
abc pptpd abc *
 
By doing this, you just added a user with username 'abc' and password 'abc'.
 
Change /etc/sysctl.conf:
 
net.ipv4.ip_forward = 1
 
Save and exit. In command line, enter 'sysctl -p' for the change to take effect.
 
Setup iptables as following:
 
iptables -t nat -A POSTROUTING -o eth0 -s 192.168.101.0/24 -j MASQUERADE
 
service iptables save
 
service iptables restart
 
Start pptpd
 
/etc/init.d/pptpd start
 
Now, you can try to establish ppp on Windows XP or Windows 7.
 
If you still can't access the website you want, you need to change your local DNS to Google's DNS. That's about it. Good luck!
 

The website mirrorlist.centos.org returns yum source sites in CentOS. Most of Asian yum source sites locate in China, Taiwan or Hong Kong areas. Due to bandwidth restriction on these sites, the file download speed could be very slow.
Since Peer1 is directly connected to China Telecom network, yum source sites on our Peer1 nodes most likely are Asian sites. When you execute yum command to install CentOS packages, you would experience slow file download speed. To resolve this problem, you just need to add following text at the end of the URL of mirrorlist in /etc/yum.repos.d/CentOS-Base.repo configuration file:

&cc=us

Below is the test result after we changed the mirrorlist configuration:
Dependencies Resolved

======================================================================
 Package                               Arch               Version                                       Repository             Size
======================================================================
Installing:
 kernel-xen                            i686               2.6.18-274.18.1.el5                           updates                20 M
Updating:
 device-mapper-multipath               i386               0.4.7-46.el5_7.2                              updates               2.8 M
 glibc                                 i686               2.5-65.el5_7.3                                updates               5.3 M
 glibc-common                          i386               2.5-65.el5_7.3                                updates                16 M
 kpartx                                i386               0.4.7-46.el5_7.2                              updates               425 k
 krb5-libs                             i386               1.6.1-63.el5_7                                updates               668 k
 libxml2                               i386               2.6.26-2.1.12.el5_7.2                         updates               796 k
 lvm2                                  i386               2.02.84-6.el5_7.2                             updates               2.9 M
 mkinitrd                              i386               5.1.19.6-71.el5_7.1                           updates               474 k
 nash                                  i386               5.1.19.6-71.el5_7.1                           updates               1.1 M
 nss                                   i386               3.12.10-7.el5_7                               updates               1.1 M
 openldap                              i386               2.3.43-12.el5_7.10                            updates               297 k
 openssl                               i686               0.9.8e-20.el5_7.1.0.1.centos                  updates               1.4 M
 popt                                  i386               1.10.2.3-22.el5_7.2                           updates                75 k
 python                                i386               2.4.3-44.el5_7.1                              updates                58 k
 python-libs                           i386               2.4.3-44.el5_7.1                              updates               5.8 M
 rpm                                   i386               4.4.2.3-22.el5_7.2                            updates               1.2 M
 rpm-libs                              i386               4.4.2.3-22.el5_7.2                            updates               928 k
 rpm-python                            i386               4.4.2.3-22.el5_7.2                            updates                60 k
 tzdata                                i386               2011l-4.el5                                   updates               765 k
 udev                                  i386               095-14.27.el5_7.1                             updates               2.4 M

Transaction Summary
======================================================================
Install       1 Package(s)
Upgrade      20 Package(s)

Total download size: 65 M
Downloading Packages:
(1/21): python-2.4.3-44.el5_7.1.i386.rpm                                                                     |  58 kB     00:00    
(2/21): rpm-python-4.4.2.3-22.el5_7.2.i386.rpm                                                               |  60 kB     00:00    
(3/21): popt-1.10.2.3-22.el5_7.2.i386.rpm                                                                    |  75 kB     00:00    
(4/21): openldap-2.3.43-12.el5_7.10.i386.rpm                                                                 | 297 kB     00:00    
(5/21): kpartx-0.4.7-46.el5_7.2.i386.rpm                                                                     | 425 kB     00:00    
(6/21): mkinitrd-5.1.19.6-71.el5_7.1.i386.rpm                                                                | 474 kB     00:00    
(7/21): krb5-libs-1.6.1-63.el5_7.i386.rpm                                                                    | 668 kB     00:00    
(8/21): tzdata-2011l-4.el5.i386.rpm                                                                          | 765 kB     00:00    
(9/21): libxml2-2.6.26-2.1.12.el5_7.2.i386.rpm                                                               | 796 kB     00:00    
(10/21): rpm-libs-4.4.2.3-22.el5_7.2.i386.rpm                                                                | 928 kB     00:00    
(11/21): nss-3.12.10-7.el5_7.i386.rpm                                                                        | 1.1 MB     00:00    
(12/21): nash-5.1.19.6-71.el5_7.1.i386.rpm                                                                   | 1.1 MB     00:00    
(13/21): rpm-4.4.2.3-22.el5_7.2.i386.rpm                                                                     | 1.2 MB     00:00    
(14/21): openssl-0.9.8e-20.el5_7.1.0.1.centos.i686.rpm                                                       | 1.4 MB     00:00    
(15/21): udev-095-14.27.el5_7.1.i386.rpm                                                                     | 2.4 MB     00:00    
(16/21): device-mapper-multipath-0.4.7-46.el5_7.2.i386.rpm                                                   | 2.8 MB     00:00    
(17/21): lvm2-2.02.84-6.el5_7.2.i386.rpm                                                                     | 2.9 MB     00:00    
(18/21): glibc-2.5-65.el5_7.3.i686.rpm                                                                       | 5.3 MB     00:00    
(19/21): python-libs-2.4.3-44.el5_7.1.i386.rpm                                                               | 5.8 MB     00:00    
(20/21): glibc-common-2.5-65.el5_7.3.i386.rpm                                                                |  16 MB     00:01    
(21/21): kernel-xen-2.6.18-274.18.1.el5.i686.rpm                                                             |  20 MB     00:02    
----------------------------------------------------------------------
Total                                                                                               8.1 MB/s |  65 MB     00:07    

We listed the content of /etc/yum.repos.d/CentOS-Base.repo for your reference.
[base]
name=CentOS-$releasever - Base
mirrorlist=http://mirrorlist.centos.org/?release=$releasever&arch=$basearch&repo=os&cc=us
#baseurl=http://mirror.centos.org/centos/$releasever/os/$basearch/
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5

#released updates
[updates]
name=CentOS-$releasever - Updates
mirrorlist=http://mirrorlist.centos.org/?release=$releasever&arch=$basearch&repo=updates&cc=us
#baseurl=http://mirror.centos.org/centos/$releasever/updates/$basearch/
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5

#additional packages that may be useful
[extras]
name=CentOS-$releasever - Extras
mirrorlist=http://mirrorlist.centos.org/?release=$releasever&arch=$basearch&repo=extras&cc=us
#baseurl=http://mirror.centos.org/centos/$releasever/extras/$basearch/
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5

#additional packages that extend functionality of existing packages
[centosplus]
name=CentOS-$releasever - Plus
mirrorlist=http://mirrorlist.centos.org/?release=$releasever&arch=$basearch&repo=centosplus&cc=us
#baseurl=http://mirror.centos.org/centos/$releasever/centosplus/$basearch/
gpgcheck=1
enabled=0
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5

#contrib - packages by Centos Users
[contrib]
name=CentOS-$releasever - Contrib
mirrorlist=http://mirrorlist.centos.org/?release=$releasever&arch=$basearch&repo=contrib&cc=us
#baseurl=http://mirror.centos.org/centos/$releasever/contrib/$basearch/
gpgcheck=1
enabled=0
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5

You can find two CentOS-Base.repo files below, one for CentOS5 and the other for CentOS6. If your VPS is on our Peer1 nodes, you can download the CentOS-Base.repo file based on your CentOS version and replace the original file in the OS with the downloaded file.

Many clients have asked us on how to reintall OS on their VPS. Actually, every client has the capability to reinstall OS via SolusVM control panel by himself/herself. We described the detail steps as following:

First, you need to use the username (e.g. vm×××) and password in the "New VPS Information" email which we sent you after you purchased the VPS to sign in to SolusVM control panel. Next, you can select the OS you prefer and click "Reinstall" button to install the new OS， The entire process only takes 5 minutes or less to complete.

You can change the timezone on your VPS to other timezones if you want. The default timezone on our server is Pacific Time (aka Los Angeles time). We described the detailed steps as following (use Beijing Time as the example):

First, you should log in to your VPS and check the timezone via 'date' command.

date -R
Sat, 25 Feb 2012 05:51:09 -0500

Next, you should execute 'tzselet' to change the timezone on your VPS.

# tzselect
Please identify a location so that time zone rules can be set correctly.
Please select a continent or ocean.
 1) Africa
 2) Americas
 3) Antarctica
 4) Arctic Ocean
 5) Asia
 6) Atlantic Ocean
 7) Australia
 8) Europe
 9) Indian Ocean
10) Pacific Ocean
11) none - I want to specify the time zone using the Posix TZ format.
#? 5

Note: Select 5）Asia

Please select a country.
 1) Afghanistan           18) Israel                35) Palestine
 2) Armenia               19) Japan                 36) Philippines
 3) Azerbaijan            20) Jordan                37) Qatar
 4) Bahrain               21) Kazakhstan            38) Russia
 5) Bangladesh            22) Korea (North)         39) Saudi Arabia
 6) Bhutan                23) Korea (South)         40) Singapore
 7) Brunei                24) Kuwait                41) Sri Lanka
 8) Cambodia              25) Kyrgyzstan            42) Syria
 9) China                 26) Laos                  43) Taiwan
10) Cyprus                27) Lebanon               44) Tajikistan
11) East Timor            28) Macau                 45) Thailand
12) Georgia               29) Malaysia              46) Turkmenistan
13) Hong Kong             30) Mongolia              47) United Arab Emirates
14) India                 31) Myanmar (Burma)       48) Uzbekistan
15) Indonesia             32) Nepal                 49) Vietnam
16) Iran                  33) Oman                  50) Yemen
17) Iraq                  34) Pakistan
#? 9

Note: Select 9）China

Please select one of the following time zone regions.
1) east China - Beijing, Guangdong, Shanghai, etc.
2) Heilongjiang (except Mohe), Jilin
3) central China - Sichuan, Yunnan, Guangxi, Shaanxi, Guizhou, etc.
4) most of Tibet & Xinjiang
5) west Tibet & Xinjiang
#? 1

Note: Select 1）Beijing

The following information has been given:

        China
        east China - Beijing, Guangdong, Shanghai, etc.

Therefore TZ='Asia/Shanghai' will be used.
Local time is now:      Sat Feb 25 18:54:32 CST 2012.
Universal Time is now:  Sat Feb 25 10:54:32 UTC 2012.
Is the above information OK?
1) Yes
2) No
#? 1

Note: Save and exit

You can make this change permanent for yourself by appending the line
        TZ='Asia/Shanghai'; export TZ
to the file '.profile' in your home directory; then log out and log in again.

Here is that TZ value again, this time on standard output so that you
can use the /usr/bin/tzselect command in shell scripts:
Asia/Shanghai
 
Last step, you must run the command below for the change to take effect permanently.
#cp /usr/share/zoneinfo/Asia/Shanghai /etc/localtime

Now, you check the timezone on your VPS. You can find the timezone has been changed to Beijing Time.

# date -R
Sat, 25 Feb 2012 18:57:58 +0800
#

You can also install ntp service to automatically synchronize the time on your VPS with public time servers.

#yum install ntp

After the installation of ntp service, you need to add following cron task into the crontab on your VPS.
01 * * * *  /usr/sbin/ntpdate -u clock.redhat.com